tag:blogger.com,1999:blog-5073318174250025569.comments2012-05-02T09:52:20.412-07:00Dreamcatching...Anonymoushttp://www.blogger.com/profile/08363827129232900529noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-5073318174250025569.post-33021226359405083322012-05-02T09:52:20.412-07:002012-05-02T09:52:20.412-07:00I couldn't agree more about customer service, ...I couldn't agree more about customer service, but I fear so many of the attitude that they have enough custom that losing some doesn't matter. Great that at Best you don't feel this way - much bigger drama schools don't reflect that personal touch and ethos. Well done. (oh and for alarming all those costumes..where would we be without them)Tip of the Iceberghttps://www.blogger.com/profile/17082678151839214861noreply@blogger.comtag:blogger.com,1999:blog-5073318174250025569.post-40590237586361880312012-02-16T07:20:35.927-08:002012-02-16T07:20:35.927-08:00Thanks for that, Karen. Just for the record we are...Thanks for that, Karen. Just for the record we are big NetMums fans!<br /><br />I was making the point (perhaps badly) that user generated content is always a minefield but at least NetMums moderates and responds - as you have just proven!Anonymoushttps://www.blogger.com/profile/08363827129232900529noreply@blogger.comtag:blogger.com,1999:blog-5073318174250025569.post-66286144605301731502012-02-16T06:26:14.145-08:002012-02-16T06:26:14.145-08:00Hi, I saw your blog regarding Netmums, and I just ...Hi, I saw your blog regarding Netmums, and I just wanted comment on it as as well as being a Mum of a little girls at your classes I also work for Netmums, so I couldn't ignore your post what are the chances eh. <br /><br />I've worked for them for the last few years after having my second child my old company wanted me back all or nothing, so Netmums offered me a much needed flexible role, in the business area of the site (I don't work on the content or editorial side, nor am I a spokesperson for the company just a mum...). <br /><br />As a bit of background I used to work with the Founder of Netmums before she left our old company to have a baby and then subsequently started Netmums. She started it after getting postnatal depression and after seeing two other mums in similar situations they started Netmums as a way of networking with other mums. 10 years ago there was little or no information or networking opportunities for mums out there so they created a website to do this. <br /><br />Netmums employ health visitors, midwives charity workers and provide invaluable advice on their forums for mums (and dads) that desperately need help. <br /><br />The local information is provided by members, businesses can own their own listing but the reviews are uploaded by members. Personally I think as parents its so useful to get feedback and reviews on places, our children's happiness is in other peoples hands so its very important. <br /><br />The other forums are a way of members (real ones)…. to talk and discuss with other mums.<br />They do have many rules and regulations on their site about posting and so I'm surprised something offensive got through, though it is also helpful for members and business owners to report offensive or posts that are bogus so Netmums can deal with them. <br /><br />I have looked through all the drama listings and I can't find any bad reviews (only very good ones, see your link with the most....) so I think it must be a forum you are talking about and I can't see anything bad on there either? <br /><br />http://www.netmums.com/westherts/local/view/after-school-activities/drama/best-theatre-arts<br /><br />Please can I ask you email the post you are talking about to our customer services on contactus@netmums.com (or me and I'll forward it) and please cc me and they will deal with it. They have a large number of scenarios to deal with this sort of thing and I'm sure will handle it if the post is incorrect, offensive or libelous. <br /><br />As I said I'm not a spokesperson for Netmums but I hope my comments give some sort of understanding of the website and what they do and please do email them if you feel comment on their site are incorrect. <br /><br />ps i look forward to seeing you in your beard and false moustache at class!Karen just a mum!https://www.blogger.com/profile/02082767153647933176noreply@blogger.com